When Nicole reached out to us, the situation was tense. Their in-house staff was swamped with another large job. Time was running out, and Nicole needed a reliable partner to step in and deliver high-quality shop drawings promptly. This was a perfect moment for us at Advantage Drafting to demonstrate our 3 uniques: being Convenient, Reliable, and Fast.
The Challenge
Nicole’s initial call to our CEO, Nick McGowan, laid out the problem in stark terms. The project was a mix of different products, configurations, and glass types—a little messy, but certainly within our wheelhouse. The job was big and the shop drawings were overdue.
Our Approach
â—Š Convenient
Right off the bat, Nick assured Nicole that we could handle the project without needing manufacturer-specific CAD files. We have an extensive library, making it convenient for our clients. Nicole was particularly relieved, given her past frustrations with obtaining CAD files from manufacturers like CRL. Our Project Coordinator, Cesska, promptly reviewed the project details Nicole sent over and prepared a proposal by the end of the day. Convenience is more than a buzzword for us; it’s a commitment.
â—Š Reliable
Nicole expressed concerns about the proposed lead time for the project. In response, Nick quickly evaluated our resources and made a strategic decision: we allocated additional drafters from our existing team to focus specifically on this project.
By doubling our usual project drafting capacity, we were able to offer Nicole a revised lead time that aligned with her expectations. This quick and effective action showcased our steadfast dedication to being a reliable partner, capable of adapting to our client’s needs even under the most demanding circumstances.
â—Š Fast
Upon Nicole’s approval of our proposal, our Project Manager Francesca immediately initiated the project and established a confirmed delivery window. Nicole was kept in the loop at every stage, and we responded to all RFIs promptly, ensuring that we lived up to our promise of being fast without compromising on quality.
Mid-Project Adjustments
During the project, we faced a minor hiccup concerning mirror locations. But both parties maintained open lines of communication. Francesca suggested a solution to avoid delays, adhering to our commitment to speed and reliability. Nicole agreed, and we continued working right away.
We delivered the shop drawings two days ahead of the deadline. Nicole was extremely pleased, she specifically mentioned that her customer was also satisfied, which in turn made her happy. Nicole opted for our unlimited revisions package, assuring her that any updates needed after her or her client’s review would be prioritized and returned at no additional charge. This underscores our unwavering commitment to quality and reliability.
Testimonial
Nicole’s appreciation email was the cherry on top. For us, it was a testament to how our commitment to being Convenient, Reliable, and Fast had served us and our client:
Conclusion
The Square 487 project was not just a business transaction but a partnership built on mutual respect and professionalism. It showcased our core values that set us apart from the competition. Nicole’s words were gratifying, but more importantly, they were proof that at Advantage Drafting, we do what we say we’ll do. And we do it well.
We look forward to more successful collaborations and are always ready to provide high-value, hassle-free, and dependable solutions to our clients in the glazing industry.
